FAQ
How long does it take for my scrub top to be made?
Well... it depends. If you have ordered a single scrub top, I will usually have it made within the week. If you order 3 or more tops, expect to wait around a fortnight for your order to be completed. If you would like your scrub top(s) made by a certain deadline, just contact me and we can see what we can do. Like any human being, I may have sick days, holidays, etc., and as I am a one-man show, this may delay your order. I will provide you with any updates via email :).
What are your delivery options?
I deliver Australia wide with a few options:
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Standard delivery: 5-10 business days for $10 (free for orders over $150)
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Express delivery: 2-5 business days for $15 (free for orders over $200) ~ please keep in mind that some areas do not offer express delivery.
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Store pick up: you are welcome to pick up your order from my home in Mount Louisa (Dalrymple Rd side).
What is your return policy?
As these items are tailor-made to order, I do not offer returns. If your order was not what you were expecting, or if your scrub top/hat does not fit you, just send it back to me and I will sew it to fit at no extra cost. Under special circumstances, if your product was unsatisfactory, we can organise a refund.
Do you offer group order discounts?
Yes, if you are ordering multiple scrub tops/hats from the same fabric, I offer a 15% discount. Just contact me before you make your order.
What costs go into making your scrub tops?
I am all about cost transperency! Every size and design varies in cost, but generally speaking the average top uses 1.25 meters of fabric. This costs around $35 (depending on the design). Each top takes around 4.5 hours to cut, iron, and sew. I use quality cotton twine in my sewing machine and overlocker machine (which are expensive machines, around $450 each), which I service once every 6 months costing around $150. The cost of my sewing accessories add up, and of course we can't forget the electricity and rent bill! My small business is made up of love and passion, evidently not financial leverage :).
What if i want a specific fabric that isn't displayed on your site?
If you have a specific, unique fabric in mind, or just want a scrub top with something specific, just get in contact with me and we can order whatever fabric you like. This may incur an additional fee if the fabric you order has shipping costs, etc. If you would like a matching scrub hat that isnt available on my site, contact me and I can see if we can order more of the same fabric in.
Can i add extra pockets or other accessories to my scrub top?
Yes! I want to make the perfect top that satisfies your OCD. If you would like an extra pocket or two, or a spot to clip your badge reel, just make it clear in the 'notes' section.